Terms and Conditions of use of moveme.com and planner.moveme.com websites.

These terms and conditions detail how the moveme.com and planner.moveme.com websites can be used. These websites are owned and provided by TwentyCi Limited whose registered address is 6 Whittle Court, Knowlhill, Milton Keynes, MK5 8FT registered in England and Wales 06943607. If you use these websites you agree to be bound by these terms and conditions.

In these Terms and Conditions the following terms apply:

"Website" means moveme.com and planner.moveme.com

"we", "our" and "us" means TwentyCi Limited

"you" and "your" means any person who accesses and uses this Website.

"Moving Checklist" means online home mover planning tool

"White Label Partner" means a company or group of companies that have agreed with moveme.com to include the Moving Checklist on their own website, represented and amended to their own brand. You may access this Website or a co-branded version of this Website through one of our partner sites in which case the same terms and conditions apply

"Home Services" means the products and services available via moveme.com and planner.moveme.com

General

Use of this Website is subject to these Terms and Conditions and the moveme.com Privacy Policy. By accessing and using this Website you agree to be bound by and to act in accordance with these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms and Conditions or our Privacy Policy, you are not permitted to access and use this Website and you should cease such access and/or use immediately.

If you breach any term of these Terms and Conditions, your right to access and use of this Website shall cease immediately.

We reserve the right to amend these Terms and Conditions from time to time by amending this or any other page. The amended Terms and Conditions will be effective from the date they are posted on this Website. As these Terms and Conditions may be amended from time to time, you should check them whenever you visit this Website. Your continued use of this Website will constitute your acceptance of the amended Terms and Conditions.

1. Email Permissions

1.1 Where we have your permission to do so we will send you handy reminders about things you need to do for your home move, plus special offers by email and other forms of communication.  If you do not want to receive these communications you can opt out at any time by emailing us at info@moveme.com or clicking the unsubscribe link at the bottom of any of our emails to you.

2. Access to the Website and content

2.1 We will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time. We reserve the right to change, modify, substitute, suspend or remove without notice any information or service on the Website from time to time. We assume no responsibility for the content or services of any other websites to or from which the Website has links.

3. Changes to Terms and Conditions

3.1 We may need to amend or change our Terms and Conditions from time to time. You should regularly check the Terms and Conditions when you use the Website. We will assume that if you are visiting this site that you have agreed to these Terms and Conditions.

4. Permitted use

4.1 You are only permitted to access and use this Website for your personal, non-commercial purposes, meaning this Website may only be accessed and used directly by a private individual or by a business to seek a product or service directly for that individual or business and on their own behalf. Access to and use of this Website other than for your personal, non-commercial purposes is strictly prohibited.

4.2 You are not permitted to use this Website:

a) In any unlawful, fraudulent or commercial manner.

b) To harm, threaten, abuse, embarrass, defame, libel, intimidate or harass another person, or in a way that invades another person's privacy or is obscene, offensive, hateful, indecent, inappropriate, objectionable, unacceptable, discriminatory or damaging as determined by us.

c) To create, check, confirm, update, modify or amend your own or another person's databases, records or directories.

d) To tamper with, modify, reverse engineer or amend any part of this Website.

e) In a way that interferes with, disrupts or imposes an unreasonable or disproportionately large burden on our communications and technical systems as determined by us.

f) Using any automated software, process, program, robot, web crawler, spider, data mining, trawling or other 'screen scraping' software, process, program or system.

4.3 You may operate a link to this Website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, as determined by us. You must not operate a link to this Website in such a way as to suggest or imply any form of association, approval or endorsement by us. We reserve the right to require you to immediately remove any link to this Website at any time and we may withdraw any linking permission at any time.

5. Intellectual Property

5.1 We own the copyright and all other intellectual property rights of the material contained in the Website. This includes the Website design, text and graphics, and their selection and arrangement. All software compilations, underlying source code and software belong to us or our licensors. All rights are reserved. You may not reproduce or redistribute any property of the Website without our prior written permission. You are permitted to download or print a single copy for your own non-commercial use.

5.2 The copyright in the information, content, material or data displayed on this Website belongs to us or our licensors. You may temporarily print, copy, download or store extracts of information, content, material or data displayed on this Website for your own personal use, subject to the following conditions:

a) It may not be used for any commercial purposes and may not be commercially exploited, published, distributed, extracted, re-utilised or reproduced without our prior written consent.

b) You may not use any automated software, process, program or system, robot, web crawler, spider, data mining, trawling or other 'screen scraping' software, process, program or system.

c) It may not be sold or transferred to any third party.

d) The copy must retain any copyright or other intellectual property notices contained in the original material.

e) Images displayed on this Website are protected by copyright and may not be reproduced or appropriated in any manner without the prior written consent of their respective owner(s).

f) No logos, trade marks or service marks displayed on this Website may be printed or downloaded, except as part of the text of which they form part.

g) You must not modify the paper or digital copies of such information, content, material or data.

h) It may not be excerpted, utilised, used, reproduced, published, reformatted and/or displayed on any other website without our prior written consent.

i) The status of us and our licensors as the authors of such information, content, material or data must be acknowledged.

5.3 All intellectual property rights including, without limitation, all copyright, design rights, patents, inventions, logos, business names, trading names, service marks and trade marks, internet domain names, moral rights, rights in databases, data, source codes, software, specifications, know how, processes and business methods (in all cases whether registered or unregistered and including all rights to apply for registration) in and relating to this Website (including information, content, material or data displayed on it) belong to us or our licensors and all such rights are reserved.

5.4 Except as set out elsewhere in these Terms and Conditions, none of the intellectual property rights belonging to us or our licensors in and relating to this Website (including information, content, material or data displayed on it) may be used, copied, modified, published, extracted, utilised, transmitted, displayed, sold, excerpted, reverse engineered, made available, reproduced, reformatted or distributed by you without our prior written consent.

5.5 All rights in moveme.com and planner.moveme.com are owned by us.

5.6 You shall retain ownership of any views, opinions, reviews, ratings, comments, content or material you submit, display, distribute, upload, post, share, publish or otherwise make publicly available on or through this Website ("User Content"). You grant us a perpetual, irrevocable, transferable, worldwide, royalty free and unlimited licence to use, modify, keep, share, sell, save, copy, distribute, publish, display, excerpt, reproduce, utilise, extract, make available and transmit such User Content in any manner and for any purpose. Additional terms and conditions in relation to User Content (including discussion forums and user reviews) are set out in paragraph 14.

6. Your personal Information

6.1 We abide by data protection laws and aim to protect our users data at all times. For further information relating to the use of personal data please see our privacy policy.

6.2 We are committed to protecting your privacy and we treat your privacy very seriously. We process information about you in line with our Privacy Policy. By using this Website, you agree to the way in which we process and deal with your personal information.

6.3 We may disclose your personal information or access your account if required to do so by law, any court, the Financial Conduct Authority, the Office of Fair Trading or any other applicable regulatory, compliance, Governmental or law enforcement agency.

7. Disclaimer

7.1 All information within the Website is for general information purposes. All written content is only the opinion of us or third party contributors and should not be deemed to constitute financial or other advice or a recommendation to purchase any product or service. We endeavour to ensure that all content and information provided on the Website is accurate and we make reasonable effort to ensure that any errors we are notified of are corrected as soon as is practically possible. We do not accept any responsibility for incorrect content or errors or omissions within the information on the Website. We are not responsible for any information provided by third parties appearing on the site or linked to from our site. We cannot guarantee or give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology.

8. Your obligations

8.1 When using this Website you agree to take all reasonable precaution to ensure that any data you submit is true, accurate and free from viruses or anything else which may have a harmful impact upon any part of the website or technology. You agree that when using the Website to obtain a quote, request further information or transfer services you will be automatically registered through the process of entering your personal details for any request, quote or transfer. By requesting a quote you agree that we or one of our partners may call you to confirm the details of your transfer and provide details of other services that may be relevant to you. By registering an account will be set up for you and for your personal details will be stored to allow you to access any facilities you have set up within your account. By registering on the Website you agree to receive a confirmation email to confirm the details of your action on the Website and a registration email to confirm the details of your registration account. By registering on the Website, you will generate a password which you agree to keep private and notify us at once if a third party becomes aware of that password. You agree that any person who becomes aware of your username and password is authorised to act as your agent on this site. You may opt out from marketing emails at any point by either clicking the unsubscribe link in our marketing emails or contacting us at info@moveme.com. For more information regarding the use of your data, please refer to our privacy policy.

8.2 You must take all reasonable precautions (including using appropriate virus checking software) to ensure that any information, content, material or data you provide (including User Content as described in paragraph 5.6) is free from viruses, spyware, malicious software, trojans, worms, logic bombs and anything else which may have a contaminating, harmful or destructive effect on any part of this Website or the websites of third parties or any other technology.

8.3 You must check and ensure that all information, content, material or data you provide on this Website is correct, complete, accurate and not misleading and that you disclose all relevant facts. We do not accept any responsibility or liability for any loss or damage you may suffer or incur if any information, content, material or data you provide on this Website is not correct, complete and accurate or if it is misleading or if you fail to disclose all relevant facts.

8.4 Before you obtain any product or service from a third party, you must check all of the information, content, material or data held by the third party about you to ensure it is correct, complete, accurate and not misleading and that you have disclosed all relevant facts. It is your responsibility to ensure that you agree and comply with the terms and conditions of the third party's website. It is also your responsibility to identify and correct any mistakes or errors in the information, content, material or data held by the third party about you before you obtain any product or service. Failure to do so could invalidate the product or service provided by the third party. We do not accept any responsibility or liability for any loss or damage you may suffer or incur if any information, content, material or data held by the third party about you is not correct, complete and accurate or if it is misleading or if you have failed to disclose all relevant facts.

8.5 You must get permission from any other person about whom you propose to provide information before you provide it. In submitting any other person's details, you are confirming to us that you have their permission to do so and that they understand how their details will be used.

8.6 You are solely responsible and liable for your conduct on this Website and for your User Content. You must ensure that:

a) You own your User Content or otherwise have the right to grant the licence set out in paragraph 5.6.

b) Your User Content does not violate or infringe any privacy rights, intellectual property rights (such as copyright, database rights and trade marks) or other rights of any third party (including any right of confidentiality).

c) Your User Content does not violate or infringe any law.

d) Your User Content is true, complete, accurate and not misleading where it relates to facts, or is genuinely held where it relates to an opinion.

e) Your User Content is not harmful, fraudulent, threatening, defamatory, embarrassing, distressing, infringing, abusive, inflammatory, intimidating, harassing, libellous, stalking, profane, obscene, indecent, inappropriate, hateful, discriminatory or racially, ethnically, sexually or otherwise objectionable.

8.7 You agree that you will be liable to us for any damage, loss, claim, demand, liability or expense (including reasonable legal fees) that we may suffer or incur arising out of or in connection with your conduct on this Website and/or your User Content.

9. Complaints

9.1 We aim to provide the best level of service we can to users of the Website. If you have any complaints, please contact us by email info@moveme.com or in writing to: Moveme.com customer services, TwentyCi Limited, 6 Whittle Court, Knowlhill, Milton Keynes, MK5 8FT. We aim to respond to your complaint in writing (email or mail) within five business days.

9.2 If you are unhappy with any product you have obtained from a third party or have any complaint regarding any third party, you should address your complaint directly to that third party. If you require their contact details, please contact our Customer Services Team who will be happy to assist.

10. Payment

10.1 Any payment perceived to be taken by the Website is only part of a partner site and hosted by them. We do not take payment for any services on the Website. Any services paid for as a continuation of a visit to the Website our covered by the terms and conditions of the company you are purchasing from. We recommend you visit the website of the company you are purchasing from to fully understand their terms and conditions. We accept no liability for any products or services or information provided by third party providers.

11. Termination

11.1 We may terminate or suspend your access to the website and the services supplied within it at any time. All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between us for any reason.

12. General

12.1 The content of this Website is directed solely at UK residents. We do not provide information or services for anyone outside of the UK. The Website is for the personal use of individuals and not for commercial users.

12.2 If any provision of this agreement is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of this agreement shall not be affected.

12.3 If we fail to enforce a right under this agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.

12.4 Except as set out below in this clause, you may not assign or transfer any of your rights under these terms and conditions without our prior written consent.

13. Limits to our liability

13.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation.

13.2 Whilst we use reasonable endeavours to ensure that information on this Website is accurate and up to date and to correct errors as soon as we are able to after becoming aware of them, we do not check, monitor, review, verify or endorse, and we are not responsible or liable for any loss or damage you may suffer or incur in connection with, any information, content, material or data collected from or provided by third parties which is displayed on or is otherwise available from this Website or any third party websites. Such information, content, material or data may be inaccurate, incomplete or out of date. It is your responsibility to check that such information, content, material or data is accurate, complete, correct and up to date.

13.3 Any views, opinions, advice, reviews, ratings or comments on this Website or any third party websites which are made by third parties (including User Content as described in paragraph 5.6) do not represent our views, opinions or advice, should not be relied upon by you and are not checked, monitored, reviewed, verified or endorsed by us. We are not responsible or liable for any loss or damage you may suffer or incur in connection with such views, opinions, advice, reviews, ratings or comments including in relation to their accuracy, truthfulness or completeness.

13.4 We do not give any warranty or guarantee that this Website, any third party website or any information, content, material or data on this Website or any third party website is free from viruses, spyware, malicious software, trojans, worms, logic bombs or anything else which may have a contaminating, harmful or destructive effect on any technology. You must ensure that you use appropriate virus checking software. We are not responsible or liable for any loss or damage you may suffer or incur in this regard where caused by any third party.

13.5 We are not responsible or liable for any loss or damage you may suffer or incur in connection with your use of this Website which is caused by any event beyond our reasonable control including the electronic transmission of information, content, material and data over the internet and the interception or decryption of it by others.

13.6 We are not responsible or liable for any indirect loss or damage you may suffer or incur in connection with your use of this Website (including any loss of savings you expect to make, loss of business or business opportunity, or loss of profit or revenue) or for any loss or damage you may suffer or incur in connection with your use of this Website which was not foreseeable by us when you used this Website.

13.7 We are not responsible or liable for any loss or damage you may suffer or incur in connection with any inability to access and use this Website for any reason.

14. Exclusion of our liability in respect of third party advice, assistance, websites and products or services

14.1 You can apply for a number of products and services via this Website or through third party websites. These products and services are not provided by us but are instead provided by third parties over whom we do not have control. It is your responsibility to satisfy yourself that you wish to obtain any product or service before doing so. We are not responsible or liable for any loss or damage you may suffer or incur in connection with any product or service you obtain after using this Website or for any acts, omissions, errors or defaults of any third party in connection with that product or service.

14.2 If you apply for and obtain any product or service, you will be contracting with a third party who will be providing that product or service to you on their own terms and conditions. It is your responsibility to ensure that you understand and agree with those terms and conditions before entering into a contract to obtain that product or service. We are not responsible or liable for any loss or damage you may suffer or incur in connection with the terms and conditions applying to any contract entered into by you with any third party in relation to any product or service or for any acts, omissions, errors or defaults of any third party in connection with those terms and conditions.

14.3 We provide links from this Website and from emails sent to you as part of our service to the websites of third parties. These websites are owned and operated by third parties over whom we do not have control. You access and use these third party websites at your sole risk and your sole discretion. You are solely responsible for any use of these third party websites and for any decision to obtain or refrain from obtaining any of the products or services available on such third party websites. Any links to third party websites are provided for your interest and convenience only. We do not endorse, recommend or take responsibility for such third parties, their products or services or their websites. We are not responsible or liable for any loss or damage you may suffer or incur in connection with your use of any third party websites or for any acts, omissions, errors or defaults of any third party in connection with their website.

14.4 Your use of any third party website will be governed by the terms and conditions and privacy policy applicable to that website. Such terms and conditions and privacy policy will be different from these Terms and Conditions and our Privacy Policy. It is your responsibility to ensure that you understand and agree with the terms and conditions of use and privacy policy of any third party website before using that website. We are not responsible or liable for any loss or damage you may suffer or incur in connection with the terms and conditions or the privacy policy applying to any third party website or for any acts, omissions, errors or defaults of any third party in connection with those terms and conditions and/or privacy policy.

14.5 Any views, opinions, advice or assistance which is given or provided to you by a third party after you have used this Website do not represent our views, opinions, advice or assistance and are not checked, monitored, reviewed, verified or endorsed by us. We do not endorse, recommend or take responsibility for any third party who provides you with any views, opinions advice or assistance. You act or refrain from acting on any third party's views, opinions, advice or assistance at your sole risk and sole discretion and you are solely responsible for any decision to act or refrain from acting on such views, opinions, advice or assistance. We are not responsible or liable for any loss or damage you may suffer or incur in connection with such views, opinions, advice or assistance including in relation to their accuracy, truthfulness or completeness or for any acts, omissions, errors or defaults of any third party in connection with such views, opinions, advice or assistance.

15. User generated content (including discussion forums and user reviews)

15.1 You are not permitted to use this Website to:

a) Collect email addresses or other contact information of others for the purposes of sending unsolicited emails or other unsolicited communications.

b) Promote or encourage illegal activity.

c) Do anything that is unlawful, harmful, fraudulent, threatening, defamatory, embarrassing, distressing, infringing, abusive, inflammatory, intimidating, harassing, libellous, stalking, profane, obscene, indecent, inappropriate, hateful, discriminatory or racially, ethnically, sexually or otherwise objectionable or for the purpose of harming or attempting to harm minors in any way.

d) Do anything which violates the rights of others (such as rights of privacy).

e) Impersonate any other person or falsely state or otherwise misrepresent yourself.

f) Upload, post, transmit, distribute, share, store or otherwise make publicly available any personal information of any other person including names, addresses, phone numbers and email addresses.

g) Upload, post, transmit, distribute, modify, reproduce, share, store or otherwise make publicly available any information, material, data or content that infringes any patent, trade mark, trade secret, copyright or other intellectual property right of any other person.

h) Send any unsolicited or unauthorised advertising, promotional materials, 'junk mail', 'spam', 'chain letters' or any other form of such solicitation.

i) Post links to alternative community groups or forums except with our prior written consent.

15.2 We reserve the right, but have no obligation, to review or monitor any User Content. We are not responsible or liable for the review or monitoring of any User Content.

15.3 We reserve the right to close, delete, edit, refuse to post, amend, modify or remove (without notice) any User Content at our sole discretion for any reason, including without limitation User Content that in our sole opinion breaches these Terms and Conditions.

15.4 You agree that any information you provide to us about yourself will be true, accurate and complete, and that you will ensure that this information is kept accurate and up-to-date at all times.

15.5 You agree that we may disclose your identity (including your name, email address and contact details) if required to do so by law, any court, the Financial Conduct Authority, the Office of Fair Trading or any other applicable regulatory, compliance, Governmental or law enforcement agency.

15.6 We advise you to think very carefully before posting or uploading any personally identifiable information about you on this Website.

15.7 If you consider that any User Content breaches these Terms and Conditions, please email info@moveme.com

16 Moving Checklist

16.1 Moving Checklist is an independent online service brought to you by movem.com which enables you to plan your move and inform third parties that you may or may not have an existing relationship with that you are moving. Our Moving Checklist service is free to use. We do not add any fees or commissions to the products or services you may purchase as a result of using our web site. Moveme.com is paid by charging the third party product or service provider a fee for this service.

16.2 The Moving Checklist domain name is planner.moveme.com

16.3 The products and services on the Moving Checklist are brought to you by moveme.com. Where this service is provided in association with a White Label Partner, moveme.com has selected these products and services and the White Label Partner has not vetted and does not endorse any such products or services.

16.4 Please be aware that nothing on this Website is, or shall be deemed to constitute, financial, investment or other advice or a recommendation or endorsement by us. Information on this Website is provided for general information purposes only and should not be relied upon by you. You should always check the suitability, adequacy and appropriateness of the product or service that is of interest to you and it is your sole decision whether to obtain or refrain from obtaining any product or service. You should consider seeking independent professional advice before you obtain any product or service via this Website.

17. Home services products

17.1 Our Home Services Products allow you to transfer your existing service or product relationship with a provider to your new home address. We also provide you the ability to evaluate alternative providers and to obtain quotes for specific home services relevant to your home mover, for example selecting a removal company. Our Home Services products are available via the Moving Checklist and moveme.com websites.

**a) Quote Requests - **The Website will provide the details of the user's move to third party companies offering a service within the user's postcodes. These details will enable them to quote for a service. Any quote displayed on the Website or sent by email from us is estimated and not final and there is no obligation for the company quoting to provide the service at this price. There is no obligation for the user to accept the quote and service offered. These companies may contact the user directly by phone or email with a full quote or to obtain further information for a full quote. The moveme.com customer service team may contact the user by phone to confirm they are happy with the service they receive.

**b) Conveyancing Quotes - **Moveme.com complies with Rule 9 of the Solicitors Code of Conduct 'Referrals of Business'. Any solicitor or conveyor to whom we may refer you is an independent professional from whom you will receive impartial and confidential advice. You are free to choose any other solicitor.

Any fees quoted will not include disbursements such as local or environmental searches, telegraphic transfer fees or stamp duty.

The Solicitors Regulation Authority (the independent regulatory body of the Law Society of England and Wales) allows solicitors to make agreements with their introducing sources for referral work. Such agreements must comply with a code of conduct, known as Rule 9 'Referrals of Business' which contains strict rules to safeguard you the customer. Moveme.com and the panel of carefully chosen solicitors have entered into a formal referral agreement under Rule 9 (formerly the Solicitors Introduction and Referral Code of the Law Society). Moveme.com will charge each quoting solicitor a fee of up to £5 for quoting on their behalf.

17.2 You may be asked to answer a number of questions on this Website in order to compare any home services product. These questions are designed to ensure that we and all relevant product providers have all the information necessary to provide you with appropriate and timely information relating to the products in which you are interested. It is very important that you answer all of the questions truthfully, completely and accurately and that you disclose all relevant facts.

17.3 In order to apply for a home services product, you must contact the relevant product provider.

17.4 Before you apply for any home services product, it is very important that you check all of the information held by the product provider about you to ensure it is correct, complete and accurate. It is your responsibility to identify and correct any mistakes or errors in the information held by the product provider about you before you apply for any product.

17.5 If you are in any doubt as to whether any information is relevant or required to be disclosed or that something may be incorrect you should disclose it to your proposed product provider before you apply for the home services product.

17.6 It is very important before you apply for any home services product that you carefully read the terms and conditions of the product, the product provider's terms and conditions and any other documentation that applies to the product. You must familiarise yourself with all the details of the product, for example, the restrictions, exclusions, conditions and obligations which apply to the product. It is your responsibility to ensure that the product matches your requirements and that you agree to the terms and conditions of the product before you apply for it. We accept no responsibility or liability whatsoever for any loss or damage you may suffer or incur in the event that any product you apply for does not meet your requirements or is not suitable for you.

18. Miscellaneous

18.1 This Website is only intended for use by residents of the United Kingdom. We make no warranty or representation that any product or service referred to on this Website and/or any service we provide is available or otherwise appropriate for use outside of the United Kingdom. If you choose to use this Website from locations outside the United Kingdom, you do so at your sole risk and you are responsible for compliance with all applicable local laws.

18.2 If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed deleted from these Terms and Conditions and the validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.

18.3 These Terms and Conditions constitute the entire agreement between you and us relating to your access to and use of this Website and supersede any prior agreements (including any previous Terms and Conditions of this Website).

18.4 No failure or delay by us in exercising any right under these Terms and Conditions will operate as a waiver of that right nor will any single or partial exercise by us of any right preclude any further exercise of any right.

19. Governing law

19.1 These Terms and Conditions and your access to and use of this Website shall be governed by and interpreted in accordance with English law.

19.2 Each of you and us submits to the exclusive jurisdiction of the courts of England and Wales in connection with these Terms and Conditions and your access to and use of this Website (including any claims or disputes).